FAQs / Help Center
FAQs & Help Center
Find answers to frequently asked questions about VitalVault's wellness equipment, ordering process, delivery, and support. Can't find what you're looking for? Contact us for personalized assistance.
General Questions
What is VitalVault?
VitalVault is a premium wellness equipment provider specializing in saunas, cold plunge systems, massage chairs, hyperbaric chambers, and red light therapy devices for both residential and commercial applications.
Do you offer consultations?
Yes! We offer complimentary consultations to help you choose the right wellness equipment for your needs. Schedule a consultation today.
Where are you located?
VitalVault serves customers throughout the United States. Visit our Contact Us page for location and contact information.
Do you have a showroom?
Yes! We have a showroom where you can experience our products firsthand. Schedule an appointment to visit.
Product Questions
How do I choose the right sauna?
Consider factors like size, heating type (traditional vs. infrared), installation location, and your wellness goals. Our Sauna Buying Guide and expert consultants can help you decide.
What's the difference between traditional and infrared saunas?
Traditional saunas use heated air (typically 150-195°F), while infrared saunas use infrared light to heat your body directly at lower temperatures (120-140°F). Both offer health benefits with different experiences.
How cold does a cold plunge get?
Most cold plunge systems can maintain temperatures between 37-55°F. The optimal temperature depends on your experience level and wellness goals.
What size massage chair do I need?
Massage chairs accommodate various heights and weights. Check specific model specifications and consider trying chairs in our showroom to find your perfect fit.
Are hyperbaric chambers safe for home use?
Yes! Mild hyperbaric chambers designed for home use are safe when used according to manufacturer guidelines. We provide complete training and safety information with every installation.
How long do red light therapy sessions take?
Typical sessions range from 10-20 minutes depending on your goals and the device's power output. Consistency is more important than session length.
Ordering & Pricing
How do I place an order?
You can order online, call us at 1-800-VITAL-VAULT, or request a custom quote for personalized pricing.
Do you offer financing?
Yes! We offer flexible financing options with competitive rates and terms. Learn more on our Financing page.
Can I get a custom quote?
Absolutely! Request a quote for customized pricing based on your specific needs and project requirements.
Do you offer bulk or commercial pricing?
Yes! We offer special pricing for commercial projects and bulk orders. Visit our Commercial Solutions page or contact our commercial team.
Are there any current promotions?
Check our homepage for current promotions or contact us to learn about available offers.
Shipping & Delivery
How long does delivery take?
Standard delivery is typically 2-4 weeks for in-stock items. Custom orders may take 4-8 weeks. See our Shipping & Delivery page for details.
Do you offer installation?
Yes! Professional installation is included with all equipment purchases. Learn more about our Delivery & Installation Services.
What areas do you deliver to?
We deliver throughout the continental United States. Alaska, Hawaii, and international shipping available upon request.
How much does shipping cost?
Shipping costs vary based on product, location, and installation requirements. Exact costs are provided with your quote or at checkout.
Can I track my order?
Yes! You'll receive tracking information and delivery updates via email. You can also check your order status by contacting customer service.
Installation
What's included in installation?
Our white glove installation includes delivery to room of choice, unpacking, complete setup, testing, training, and debris removal. See Installation Services for details.
Do I need to prepare my space?
Yes! Review our Site Readiness Checklist to ensure your space is prepared for installation.
What are the electrical requirements?
Requirements vary by product. Saunas typically need 220V dedicated circuits, while most other equipment uses standard 110V outlets. Specific requirements are provided with each product.
Do I need plumbing for a cold plunge?
You'll need access to water for initial fill and a drainage solution. Specific requirements depend on your model and installation location.
How long does installation take?
Most installations are completed in 2-4 hours, depending on product complexity and site conditions.
Warranty & Support
What warranty coverage do you offer?
Warranty coverage varies by product and manufacturer, typically ranging from 2-10 years depending on components. See our Warranty Policy for details.
How do I register my warranty?
Register your warranty within 30 days of delivery online, by email (warranty@vitalvault.com), or by phone (1-800-VITAL-VAULT).
What if my product has an issue?
Contact our support team immediately. We'll troubleshoot the issue and provide warranty service if applicable. See our Warranty page for the claims process.
Do you offer extended warranties?
Yes! Extended warranty options are available for most products. Contact us to learn about extended coverage plans.
How do I maintain my equipment?
Maintenance requirements vary by product. We provide detailed maintenance guidelines with every installation and in your user manual.
Returns & Exchanges
What is your return policy?
We offer 30-day returns on unused products in original packaging. Restocking fees may apply. See our Returns & Refunds Policy for complete details.
Can I exchange a product?
We don't offer direct exchanges. You'll need to return the original item and place a new order for the desired product.
What if my product arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We'll arrange for replacement or repair at no charge.
Can I cancel my order?
Orders can be cancelled before shipment for a full refund. Contact us immediately at 1-800-VITAL-VAULT.
Commercial Questions
Do you work with commercial facilities?
Yes! We specialize in outfitting wellness centers, spas, hotels, gyms, medical facilities, and corporate wellness programs. Visit our Commercial Solutions page.
Do you offer commercial warranties?
Yes! Commercial warranty coverage is available for high-volume use applications. Contact our commercial team for details.
Can you handle large multi-unit projects?
Absolutely! We have experience with large-scale installations and offer dedicated project management for commercial projects.
Do you provide staff training?
Yes! Commercial installations include comprehensive staff training to ensure safe and effective equipment operation.
Health & Safety
Are there any health restrictions for using wellness equipment?
Consult with your healthcare provider before using any wellness equipment, especially if you have medical conditions, are pregnant, or take medications. See our Medical Disclaimer.
How often can I use my sauna/cold plunge?
Usage frequency depends on your health, experience level, and goals. Start slowly and listen to your body. Consult our buying guides or your healthcare provider for recommendations.
Is hyperbaric oxygen therapy safe?
Mild hyperbaric therapy is generally safe for most people when used properly. We provide complete safety training and guidelines with every installation.
Still Have Questions?
We're here to help! Contact our team for personalized assistance:
Phone: 1-800-VITAL-VAULT
Email: info@vitalvault.com
Contact form
Schedule a consultation
