Shipping & Delivery
Shipping & Delivery
VitalVault is committed to delivering your wellness equipment safely, efficiently, and professionally. Learn about our shipping process, delivery options, and what to expect when your order arrives.
Shipping Process
Order Confirmation
Once your order is placed, you'll receive:
- Order confirmation email with details
- Estimated delivery timeframe
- Contact information for your dedicated support team
Pre-Delivery Communication
Before your delivery date, we'll:
- Contact you to schedule delivery and installation
- Provide a Site Readiness Checklist
- Confirm access requirements and special instructions
- Send delivery window notification (typically 24-48 hours in advance)
Delivery Day
On delivery day:
- Our team will call 30-60 minutes before arrival
- Professional delivery crew will arrive during scheduled window
- Equipment will be inspected for shipping damage
- Installation will be completed by certified technicians
Delivery Timeframes
Standard Delivery
In-Stock Items: 2-4 weeks from order confirmation
Custom Orders: 4-8 weeks depending on customization requirements
Commercial Projects: Scheduled based on project scope and site readiness
Expedited Delivery
Rush delivery options may be available for select products. Contact us to discuss expedited shipping for your order.
Delivery Coverage
Continental United States
We provide full-service delivery and installation throughout the continental U.S.
Alaska & Hawaii
Delivery available with extended timeframes and additional shipping costs. Contact us for a custom quote.
International Shipping
International orders are handled on a case-by-case basis. Please contact us to discuss international shipping options.
What's Included
White Glove Delivery Service
Every VitalVault delivery includes:
- Inside delivery to room of choice
- Unpacking and debris removal
- Professional installation and setup
- Complete testing and calibration
- Operational training and demonstration
- User manual and documentation
Learn more about our Installation Services
Shipping Costs
Residential Delivery
Shipping and installation costs vary based on:
- Product type and size
- Delivery location and distance
- Installation complexity
- Special access requirements
Exact shipping costs will be provided with your quote or at checkout.
Commercial Delivery
Commercial shipping is quoted individually based on project scope. Request a quote for detailed pricing.
Tracking Your Order
You can track your order status by:
- Checking your order confirmation email
- Logging into your VitalVault account
- Contacting customer support at 1-800-VITAL-VAULT
- Emailing support@vitalvault.com
Delivery Requirements
Access Requirements
Please ensure:
- Clear pathway from delivery entrance to installation location
- All doorways, hallways, and stairways can accommodate equipment dimensions
- Parking or loading zone access for delivery vehicle
- Someone 18+ available to receive delivery and sign for installation
Site Preparation
Review our Site Readiness Checklist to ensure your space is prepared for installation.
Inspection Upon Delivery
When your equipment arrives:
- Inspect packaging for visible damage
- Note any concerns on delivery receipt
- Our team will inspect equipment before installation
- Report any issues immediately to our support team
Delivery Issues or Delays
If you experience any delivery issues:
- Contact us immediately at 1-800-VITAL-VAULT
- Email support@vitalvault.com with your order number
- We'll work quickly to resolve any concerns
Refused or Missed Deliveries
If you need to reschedule your delivery:
- Contact us at least 48 hours before scheduled delivery
- Rescheduling fees may apply for same-day cancellations
- Refused deliveries may be subject to restocking and shipping fees
Commercial Delivery Coordination
For commercial installations, we offer:
- Flexible scheduling to minimize business disruption
- After-hours delivery and installation options
- Coordination with general contractors and project managers
- Multi-unit delivery logistics
Learn more about Commercial Solutions
Questions About Shipping?
Phone: 1-800-VITAL-VAULT
Email: support@vitalvault.com
Contact our delivery team
