Warranty

Warranty Policy

VitalVault stands behind the quality and performance of our wellness equipment. All products come with comprehensive warranty coverage to protect your investment and ensure your peace of mind.

Warranty Coverage Overview

Standard Warranty Terms

Warranty coverage varies by product type and manufacturer:

Saunas: 5-10 years on structure, 1-3 years on electrical components
Cold Plunge Systems: 2-5 years on equipment, 1-2 years on chiller components
Massage Chairs: 3-5 years on frame, 1-3 years on parts and labor
Hyperbaric Chambers: 3-5 years on chamber, 1-2 years on components
Red Light Therapy: 2-5 years on panels and LEDs

Specific warranty terms are provided with each product and may vary by manufacturer and model.

What's Covered

Our warranties typically cover:

  • Manufacturing defects in materials and workmanship
  • Structural integrity issues
  • Electrical component failures under normal use
  • Mechanical component malfunctions
  • LED or heating element failures (product-specific)

What's Not Covered

Warranties do not cover:

  • Normal wear and tear
  • Damage from misuse, abuse, or negligence
  • Improper installation or unauthorized modifications
  • Damage from accidents, natural disasters, or acts of God
  • Commercial use (unless commercial warranty purchased)
  • Cosmetic damage that doesn't affect functionality
  • Consumable parts (filters, water treatment chemicals, etc.)
  • Damage from improper maintenance
  • Unauthorized repairs or service

Warranty Registration

How to Register

To activate your warranty:

  1. Complete warranty registration within 30 days of delivery
  2. Provide proof of purchase (order number or receipt)
  3. Submit product serial number and model information
  4. Keep your registration confirmation for records

Register online: [Warranty registration link]
Email: warranty@vitalvault.com
Phone: 1-800-VITAL-VAULT

Making a Warranty Claim

Step 1: Contact Support

If you experience a product issue:

Phone: 1-800-VITAL-VAULT
Email: support@vitalvault.com
Contact form

Step 2: Provide Information

Have ready:

  • Proof of purchase
  • Product model and serial number
  • Warranty registration confirmation
  • Description of the issue
  • Photos or videos of the problem (if applicable)

Step 3: Troubleshooting

Our support team will:

  • Guide you through troubleshooting steps
  • Determine if issue is covered under warranty
  • Provide resolution options

Step 4: Resolution

Depending on the issue, we may provide:

  • Replacement parts shipped to you
  • On-site service technician visit
  • Product replacement
  • Repair authorization and instructions

Warranty Service Options

Parts Replacement

Defective parts will be shipped at no charge during warranty period. Installation may be customer's responsibility unless otherwise specified.

On-Site Service

For major issues, we may dispatch a certified technician to your location for repair or replacement.

Return for Repair

In some cases, products may need to be returned to our service center. We'll provide prepaid shipping labels for warranty returns.

Extended Warranty Options

Protect your investment beyond the standard warranty with our extended coverage plans:

Extended Warranty Benefits

  • Additional years of coverage beyond manufacturer warranty
  • Priority service and support
  • Reduced or eliminated deductibles
  • Transferable coverage (adds value if you sell)
  • Annual maintenance inspections (select plans)

Purchase Extended Warranty

Extended warranties can be purchased:

  • At time of product purchase
  • Within 30 days of delivery
  • Before manufacturer warranty expires (select products)

Contact us to learn about extended warranty options for your equipment.

Commercial Warranty

Commercial use requires commercial warranty coverage. Standard residential warranties are void if products are used in commercial settings.

Commercial warranty features:

  • Coverage designed for high-volume use
  • Priority service response times
  • Preventive maintenance programs
  • Dedicated commercial support team

Learn more about Commercial Solutions

Maintenance Requirements

To maintain warranty coverage:

  • Follow all manufacturer maintenance guidelines
  • Use only approved cleaning products and procedures
  • Perform regular maintenance as specified in user manual
  • Keep records of maintenance performed
  • Use only authorized service providers for repairs

Warranty Transfer

Some warranties are transferable to new owners if:

  • Product is sold or transferred during warranty period
  • Transfer is registered with VitalVault within 30 days
  • Proof of transfer and original purchase is provided
  • Transfer fee may apply (product-specific)

Manufacturer Warranties

VitalVault products are backed by both:

  • Manufacturer warranties - Provided by equipment manufacturers
  • VitalVault guarantee - Our commitment to customer satisfaction and support

We coordinate all warranty service on your behalf, serving as your single point of contact.

Warranty Limitations

Implied Warranties: Any implied warranties are limited to the duration of the express warranty period.

Limitation of Liability: VitalVault's liability is limited to repair or replacement of defective products. We are not liable for consequential or incidental damages.

Exclusive Remedy: Repair or replacement is the exclusive remedy under this warranty.

State-Specific Rights

This warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you.

Questions About Warranty Coverage?

Phone: 1-800-VITAL-VAULT
Email: warranty@vitalvault.com
Contact support team

Related Information

This warranty policy was last updated on January 24, 2026. VitalVault reserves the right to modify warranty terms. Specific product warranties are provided at time of purchase.