Warranty Policy

VitalVault stands behind the quality and performance of our wellness equipment. All products come with comprehensive warranty coverage to protect your investment and ensure your peace of mind.

Warranty Coverage Overview

Standard Warranty Terms

Warranty coverage varies by product type and manufacturer:

Saunas: 5-10 years on structure, 1-3 years on electrical components
Cold Plunge Systems: 2-5 years on equipment, 1-2 years on chiller components
Massage Chairs: 3-5 years on frame, 1-3 years on parts and labor
Hyperbaric Chambers: 3-5 years on chamber, 1-2 years on components
Red Light Therapy: 2-5 years on panels and LEDs

Specific warranty terms are provided with each product and may vary by manufacturer and model.

What's Covered

Our warranties typically cover:

Manufacturing defects in materials and workmanship
Structural integrity issues
Electrical component failures under normal use
Mechanical component malfunctions
LED or heating element failures (product-specific)

What's Not Covered

Warranties do not cover:

Normal wear and tear
Damage from misuse, abuse, or negligence
Improper installation or unauthorized modifications
Damage from accidents, natural disasters, or acts of God
Commercial use (unless commercial warranty purchased)
Cosmetic damage that doesn't affect functionality
Consumable parts (filters, water treatment chemicals, etc.)
Damage from improper maintenance
Unauthorized repairs or service

Making a Warranty Claim

Contact Support

If you experience a product issue:

Phone: 1-800-VITAL-VAULT
Email: support@vitalvault.com

Information Needed

Proof of purchase
Product model and serial number
Description of the issue
Photos or videos of the problem (if applicable)

Extended Warranty Options

Protect your investment beyond the standard warranty with our extended coverage plans. Contact us to learn about extended warranty options for your equipment.

Commercial Warranty

Commercial use requires commercial warranty coverage. Standard residential warranties are void if products are used in commercial settings.

Maintenance Requirements

To maintain warranty coverage:

Follow all manufacturer maintenance guidelines
Use only approved cleaning products and procedures
Perform regular maintenance as specified in user manual
Keep records of maintenance performed
Use only authorized service providers for repairs

Questions About Warranty Coverage?

Phone: 1-800-VITAL-VAULT
Email: warranty@vitalvault.com

This warranty policy was last updated on January 24, 2026. VitalVault reserves the right to modify warranty terms. Specific product warranties are provided at time of purchase.